Home / Cancellation & Refund Policy

Cancellation & Refund Policy

Cancellation & Refund Policy

Effective Date: July 2026

At ICCS MART, we understand that travel plans can change. This Cancellation & Refund Policy explains how cancellations are handled and how refunds are processed for tour bookings, hotel reservations, and travel packages booked through ICCS MART PRIVATE LIMITED.

1. How to Cancel a Booking

  • All cancellation requests must be sent in writing via email to iccsmart0828@gmail.com or by calling us at +91 9226070468.
  • Cancellation requests made only over phone must be followed up with a written confirmation email for record purposes.
  • The date and time of the written request will be considered the official cancellation date for refund calculation.

2. Cancellation Charges

Since travel bookings involve advance payments to hotels, transport operators, and other third-party vendors, cancellation charges apply based on how close the cancellation is to the travel date:

  • 30 days or more before departure: 10% of the total package cost will be deducted as processing charges.
  • 15 to 29 days before departure: 25% of the total package cost will be deducted.
  • 7 to 14 days before departure: 50% of the total package cost will be deducted.
  • Less than 7 days before departure / no-show: No refund will be applicable.

Please note that certain bookings (special discounted packages, festive-season bookings, or non-refundable hotel/flight tickets) may carry stricter or non-refundable cancellation terms as communicated at the time of booking.

3. Refund Process

  • Once a cancellation request is approved, the eligible refund amount will be processed to the original mode of payment.
  • Refunds typically take 7 to 15 working days to reflect in your account, depending on your bank or payment provider.
  • Any payment gateway or transaction charges deducted at the time of booking are non-refundable.

4. Trip Cancellations by ICCS MART

In rare cases where ICCS MART needs to cancel a trip due to insufficient participants, unforeseen circumstances, natural calamities, or government restrictions, travelers will be offered either a full refund or the option to reschedule to an alternate date, at the customer's choice.

5. Amendments and Rescheduling

If you wish to reschedule your travel dates instead of cancelling, please contact us as early as possible. Rescheduling is subject to availability and may involve a rescheduling fee depending on how close the request is to the original travel date.

6. Non-Refundable Situations

  • Failure to report at the designated pickup point or hotel on the scheduled date and time.
  • Incomplete or inaccurate travel documents leading to denied boarding, entry, or check-in.
  • Voluntary early departure or discontinuation of the tour by the traveler.

Need Help?

For any questions about cancellations or refunds, please reach out to us using the details below.

Company: ICCS MART PRIVATE LIMITED
Address: Office No 204, Zen Business Center, Above CCD Cafe, Near Bhumkar Chowk, Wakad, Mulshi, Pune, 411057
Phone: +91 9226070468
Email: iccsmart0828@gmail.com